Kingdom Leadership 2024- Conflict Resolution Worksheet/ Rashea@LLO2 Academy- Leadership Edition
Leading others is a piece of cake.
True or false.
Navigating through conflict isn't stressful.
True or false.
Navigating through conflict can be less stressful.
True or false.
I have never seen unresolved conflict drive good colleagues or customers away.
True or false.
I have never seen resolved conflict maintain colleagues and customers.
True or false.
When dealing with conflict, if I am a good listener, my tone of voice doesn't matter.
True or false.
If I make eye contact with those I am in conflict with, my body language doesn't matter.
True or false.
It's okay to stretch the truth and exaggerate the details when working through conflict.
True or false.
My life outside of the workplace or organization can be impacting my relationship with colleagues and customers.
True or false.
I am never the initiator of conflict. It's always my colleagues or the customers.
True or false.
If I feel a colleague is picking on me, I should:
a. snap off.
b. Ask them what's wrong?
c. speak with a superior about the encounter in confidence.
I do caution you to utilize discretion when speaking with another colleague about their tensions with you. Depending on how they are wired to respond to conflict, they can make you out to be the bad one, when you actually did nothing personally to fuel their frustrations. Bullying and harassment is a real thing in the workplace and organizations, just like in schools.
Moreover, when seeking out help from a superior, be sure they are trustworthy. Some superiors can make matters worse. Go up the ladder of leadership the right way when confronting and resolving conflict..
Get the head of everyone involved, if a leader over you isn't integral or fails to practice confidentiality. Head leaders, never get upset when colleagues come to you concerning conflict with other colleagues. Sometimes, they do so because confidentiality has been breached before by another superior or their superior personally associates with the person they are in conflict with.
As a leader, when resolving conflict your goal is to find:
a. no solution.
b. any solution.
c. the best solution.
As a leader, your number one goal is to be liked.
True or false.
What is the number one goal in leadership?
_______________________________________________________________________.
As a leader, always do what is best and not preferred.
True or false.
What are the first 5 steps leaders should take when navigating through conflict resolution?
1.
2.
3.
4.
5.
Holding colleagues accountable for their own growth and actions can help resolve conflict within the workplace and organization.
True or false.
As a leader, when helping the initiator of the conflict navigate through conflict resolution, what 2 questions should you ask them?
1.
2.
Why are these 2 questions pivotal when resolving conflict? _____________________________________________________________________________________________________________________________________________________________.
If a colleague refuses to work on their character to help resolve conflict within the workplace or organization, as a leader and superior over them, what steps should you take. There are 6 guidelines to follow when dealing with colleagues who are resistant to conflict resolution. What are they?
1.
2.
3.
4.
5.
6.
I will warn you, as a superior who has the authority to hire, reprimand or to terminate, do not maintain a toxic colleague within the workplace or organization. If you have properly followed all the steps and they are still resistant to being accountable and growing themselves as a leader, resort to step 6 and watch the morale improve. Toxic colleagues impact the morale and the work of others within the workplace and organization.
What are the main objectives of leaders resolving conflict within the workplace or organization? There are 2 objectives.
1.
2.
A Guided Prayer When Navigating Through Conflict Resolution...
I acknowledge that leading others through conflict resolution won't always be easy, but it can be easier. Help me as a leader to prayerfully navigate through conflict resolution with other colleagues and customers. Help me to listen, make eye contact that isn't intimidating, speak calmly and be mindful of my body language when navigating through conflict resolution. Help me to work through my personal life, so that it will not affect my productivity and the morale at work or within the organization. Help me to recognize when I or others are being harassed or bullied by other colleagues and speak with my superior in confidence about the situation. Help me to personally hold myself accountable for my character and actions. When working through conflict resolution help me to lead well. Help me to do what is best not preferred. As a leader in authority, help me to hold others responsible for their character and actions by following the proper guidelines when navigating through conflict resolution. Help me not to hold on to toxic colleagues who affect the morale and environment, after properly following all 6 guidelines when dealing with those resistant to improving in leadership and life. Let my colleagues and the environment be better, because I took the proper steps to ensure their well-being within the workplace or organization, as a leader, in Jesus name. Amen.
Rashea@LLO2
